2017-2018 Walden University Catalog (March 2018) 
    
    Sep 20, 2020  
2017-2018 Walden University Catalog (March 2018) [ARCHIVED CATALOG]

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DDHA 8700 - Healthcare Operations Management


(5 cr.) In this course, students examine the factors that affect performance outcomes within healthcare organizations; methods to monitor, adjust, and improve performance; and techniques and tools of quantitative analysis of operations and decision support that assist in management of capacity issues, reengineering, staffing, scheduling, productivity, and supply chain. Other important concepts that students examine include understanding operational assessment; understanding patient care and related support-care processes through flowcharting of steps in the process; taking a systems perspective on the organization and delivery of services; identifying problems and improvement opportunities using analytical techniques; and monitoring performance data to identify trends and variation based on current operations and those resulting from changes and improvements.



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