2011-2012 Walden University Student Handbook (June 2012) 
    
    Apr 22, 2019  
2011-2012 Walden University Student Handbook (June 2012) [ARCHIVED CATALOG]

Ombudsperson


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Walden University has appointed a university ombudsperson to act as a resource for student concerns and policy issues as well as to assist in the academic appeals process. The ombudsperson serves as an objective party for the university, advocating for fairness. The job of the ombudsperson is to aid in the timely and impartial resolution of problems in a non-adversarial, non-litigious manner. Students are encouraged to consult the ombudsperson as a first resort when they are attempting to resolve issues informally or do not know where to address a problem or how to approach the appropriate person or committee.

The functions of the ombudsperson at Walden are to

  • Listen carefully to student concerns
  • Provide answers to student questions or to assist in finding someone who can analyze situations and identify and evaluate options for responding to them
  • Explain university policies and procedures and their applications
  • Carry complaints forward, if the complainant is unable to do so
  • Advocate resolution of complaints based on fairness
  • Recommend changes to current policy as appropriate to support the university values of quality, integrity, and student-centeredness.

The Walden ombudsperson observes the confidentiality of any and all parties involved in complaints and other concerns brought to him or her to the extent possible, insofar as it does not interfere with the institution’s legal obligation or ability to investigate issues, or to take corrective action when it is found that misconduct has occurred. The ombudsperson will speak to relevant university representatives on a need-to-know basis in order to address any such concerns.

Students can contact the university ombudsperson at ombuds@waldenu.edu.