Return to: Section 5. Tuition and Financial Aid
Walden University recognizes the importance of financial aid in planning a successful academic experience. The Office of Financial Aid (OFA) at Walden has a knowledgeable staff of individuals who are dedicated to assisting students with their financial aid needs. The OFA is skilled and informed in processing federal, state, and private financial aid.
Department of Education Student Loan Ombudsman
The Walden Office of Financial Aid is always ready to assist with any questions or concerns regarding student loans. If loan issues cannot be resolved, the Federal Student Aid (FSA) Ombudsman Group of the U.S. Department of Education is available to help students. An ombudsman resolves federal loan disputes from a neutral and independent viewpoint. The FSA Ombudsman Group will informally research a borrower’s problem and suggest solutions to resolve the problem. Student borrowers can contact the FSA Ombudsman Group via the following:
Online assistance: https://studentaid.gov/feedback-ombudsman/disputes/prepare
Toll-free telephone: 1-877-557-2575
Mail: U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633
Students are advised to read the following sections, which detail the policies related to financial aid programs. Please be aware that federal regulations that govern the administration of federal programs are subject to change. Walden will make every attempt to notify students of any change prior to the effective date of the new or revised policy.
For Washington State residents seeking information and resources about student loan repayment or seeking to submit a complaint relating to your student loans or student loan servicer, please visit www.wsac.wa.gov/loan-advocacy or contact the Student Loan Advocate at firstname.lastname@example.org.