2019–2020 Walden University Student Handbook (September 2019) 
    May 28, 2022  
2019–2020 Walden University Student Handbook (September 2019) [ARCHIVED CATALOG]

Customer Care Team

Return to: Section 8. Student Support Services  

Once students enroll in their first course, Walden’s Customer Care Team is available 24 hours a day, 7 days a week by phone or via online chat to help with basic technical support and navigational questions.

Technical support includes questions related to the online learning environment as well as navigational and technical issues within the myWalden university portal. The Customer Care Team also serves as initial support for

  • Financial services and account balance information.
  • Classroom support.
  • Advising support.

The Customer Care Team can be reached by

  • Using Charlotte Chatbot and asking to speak to a representative.
  • Clicking on the “Help” tab through the myWalden university portal and accessing LiveChat.
  • Calling 1-800-WALDENU (1-800-925-3368).

For international calls, please visit the Contact Numbers page on the Walden website to see a list of international phone numbers.