2019–2020 Walden University Student Handbook (September 2019) 
    
    Dec 04, 2020  
2019–2020 Walden University Student Handbook (September 2019) [ARCHIVED CATALOG]

Ombuds Services


Return to: Section 8. Student Support Services  

Ombuds Services at Walden University serves as an objective resource for the university, advocating for fairness. Ombuds Services reviews decisions made by the university for fairness and ensures policies and processes have been followed. In addition, Ombuds Services is available for the mediation of student issues when all university processes have been exhausted. The goal is to aid in the timely and impartial resolution of problems in a nonadversarial, nonlitigious manner.

Ombuds Services observes the confidentiality of any and all parties involved in complaints and other concerns brought to its representatives to the extent possible, insofar as it does not interfere with the institution’s legal obligation or ability to investigate issues, or to take corrective action when it is found that misconduct has occurred. Ombuds Services representatives will speak to relevant university faculty and staff on a need-to-know basis in order to address any such concerns and may also refer students to the department or university representative best suited to resolve the concern.

Results of any fairness review or mediation are final and not subject to appeal.

Students can contact Ombuds Services at ombuds@mail.waldenu.edu.